Update on this funny situation- seems the 'building manager' brought the package to their door a couple days ago. So, instead of going to the 'office' to see about it as they had been asked to do originally, they just sit on their ass apparently and got "lucky". Goes to show you that some people really do seem to feel "entitled" (apparently getting out of one's chair to either find or call the superintendent is too much).

Of course, now that the package has turned up, they have other issues- so we'll see what happens next...