Despite having many opportunities to post negative things about buyers, I rarely do. In this case, this person is worthy of an exception- they are either too lazy to sort out an issue they authored or are pulling a scam- I have no idea which.

Name: Carl Clunis with an address in Mississauga, Ontario and an alternate address in Oakville.

Sent an order through our store with one name on the credit card, another on the shipment, and two completely different physical addresses- one in Mississauga, one in Oakville. Email address was a "freebie" -i.e. a Hotmail address and the telephone number was a cell phone. Essentially, this order had "potential fraud" written all over it.

We always attempt to give people the benefit of the doubt, so instead of outright rejecting the order, this person was called and left a message that we needed the credit card number again and the address that matches the credit card statement. When he called back, it was clarified that the shipment could only be sent to the address attached to the credit card, no other. He repeated that he would like the shipment sent elsewhere, and was again instructed this was not going to occur if the order was to be sent.

So, shipment was sent to the address attached to the credit card, with two names on it- the cardholder's and the other that was provided. Turns out that neither in our online system or in the discussion with him did he mention there was an apartment number (credit card processors don't check this). So, he claims, package has never arrived. Canada Post claims it was, in fact, delivered- and are investigating where exactly it was delivered- i.e. to the building superintendent or left in a locked mailbox. However, this person seems bent upon not asking their superintendent about it, or doing anything else except demand that we either send everything again or issue a complete refund- to the tune of nearly $300.00 worth of goods.

Of course, despite being asked for the exact address and the credit card, and multiple statements of it not being able to be shipped anywhere else but the address matched to the card- which they did not as it turns out provide in full, this person cannot seem to get it through their head that they may be at fault on this. Not sure if it's because they have a serious cognitive impairment or are attempting to pull a scam.

In any event- beware anyone with the name "Carl Clunis". I have no idea if they visit the online forums/if they have an online username.