I'll give anyone a try at this point- LW in Germany is hopeless. Makes me wonder if the 'distributor' in the US is actually getting all their barrels from them or somewhere else. I find it hard to believe that I have needed to deal with 4 different people on a small order and the amount of back-forth, the lack of understanding that they can't charge more to a dealer in Canada than their US distributor is charging to consumers and so on- everything, and I mean everything, has been an issue with these guys.