No need to apologize- it is Vortek that does not seem to understand how to deal with customers and help them in the most efficient manner- meaning that people end up receiving goods in a delayed fashion, if there's a problem of some sort it takes three times as long to sort out- and if the problematic item was bought from one of the Regional resellers, they end up being the entity that ends up "eating it" based on how Vortek ("Tom" is his name) deals with the issue/customer.
Essentially, Vortek steps way over the line in respect to how they handle customers in areas with regional representatives. This has nothing to do with the customer- only the poorly thought-out way in which Vortek is handling its regional reps/sales and support program (i.e. very badly). Maybe he believes he is helping people- but all it's done so far generally is cause problems and upset. Everytime I come across another example of this poor way of doing business I get more uptight. I don't think there is any solution to it other than to stop selling their products- perhaps I will call Mr. Vortek before going this way, perhaps not.
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